Policies and FAQs

When will I receive my order?
We take 30-50 business days (based on the number of orders we receive) to process your order + the days needed for shipping (depending on the selected shipping method).

COVID-19 emergency
Due to this complicated situation (COVID-19 emergency) we can’t garantee the standard procedures. Orders have the possibility of delay and incovenience. We will do our best to limit the disadvantages and return to manage activities as usual. Thanks for understanding.

We want to reassure all our customers that we are taking all necessary steps to follow the World Health Organization and local authorities’ guidelines. Our priority is the safety of our customers, employees and partners.

Packaging
We are operating in line with advice from the World Health Organization and the local authorities. We constantly make sure that all appropriate health and hygiene standards are adhered to.

Deliveries
When delivering orders, our couriers also adhering to appropriate heath and hygiene standards. We are monitoring their health and wellbeing very closely.

We will continue to do our utmost to serve our customers and partners to the highest standard possible and we thank you for your support during this time.

I have a problem with my order – what do I do?
Please send us a short description of the error, pictures, and order number within 30 days after receiving the order. Send it to [email protected]

Please note that there’s no need to return damaged products – simply send us a few photos.

Do you accept returns?
We do not accept returns. Please check in with the size guide available in the product description to make sure you order a correct size.

If received product is damaged –  send us a short description of the error, pictures, and order number within 4 weeks after receiving the order. Send it to [email protected]

Can I cancel my order? / Can I make changes to the order?
All orders are final – we cannot cancel orders once they have started production. Please get in touch with [email protected] ASAP to see if it is possible to cancel the order.

What do I need to know about ordering internationally?
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees.

We highly recommend including your phone number in the order when ordering internationally – this will minimize the risk of order being lost in transit and make delivery of the order smoother.

It’s past estimated delivery date and I haven’t received my order yet.
Please check in with your local post office – in most cases, it is the best way to locate the shipment. If you are not able to locate your shipment this way, please send us an email with your order number and a correct delivery address – we’ll help.

Make sure you report the problem within 4 weeks after estimated delivery time – If reported outside ot the the time frame, unfortunately, we will not be able to help with locating the order.

Get in touch with us – [email protected]

Shipping
The risk of loss of, damage to and title for Products pass to you upon our delivery to the carrier. It shall be your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case, Printful will not make any refunds and will not resend the Product.

Product disclaimers:
Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odor you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.

You may notice some discoloration or off white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, inks used are water based and eco-friendly.

If you receive a product with a stain – please wash it before reporting a problem.

Any other questions?
Get in touch with us – [email protected]